FAQ
1. How do I receive my digital download?
Once your payment is complete, you’ll receive an email with a secure download link. You can also access your purchase anytime by logging into your account on our website.
2. How long do I have access to my download?
Forever! Once you’ve purchased, the file is yours to keep. We recommend backing it up to your device or cloud storage.
3. What file formats are your products available in?
Our products are delivered in commonly used formats such as PDF, ePub, MP3, MP4, or ZIP (depending on the product). Details will always be listed on the product page.
4. Can I access my download on multiple devices?
Yes! You can download and use your purchase on any device you own—desktop, laptop, tablet, or smartphone.
5. What should I do if I don’t receive my download email?
First, check your spam or promotions folder. If it’s not there, please reach out to us at [thedigistores@gmail.com], and we’ll resend your link right away.
6. Do you offer refunds?
Because our products are digital and instantly accessible, we generally do not offer refunds. However, if you experience an issue (e.g., broken file, duplicate purchase), please contact us—we’re here to help.
7. Can I share my download with others?
No. Your purchase is for personal use only. Sharing, distributing, or reselling our products without permission violates our terms of service.
8. Are the downloads secure?
Yes! All files are delivered via a secure, encrypted system to protect your purchase.
9. What if I have technical issues opening my file?
No worries—sometimes different devices handle files differently. Contact us at [support@email.com], and we’ll guide you through fixing the issue or provide an alternative file type if needed.
10. How can I stay updated on new products and offers?
Join our newsletter for exclusive discounts, product launches, and free resources. You’ll find the signup form at the bottom of every page.